Well, e-commerce is an abbreviation of electronic commerce which means transaction of products and services through electronic systems. It may refer to all the activities for facilitating the transaction over WWW including storing the customer information, inventory details and shipping details etc. With e-commerce platforms available, customers are very much aware of the global demand for online customers as they are willing to shop at any time and place they want to. This integration we see improves customer service delivery as it is more personalised and can respond quickly.

As reported by Forbes Advisor Fifty seven percent of customers say they make an internet purchase at least once a month. This means that consumers have entered the next level of interaction with e-tailing, whereby they are already frequent users of online shopping. Also, 57% of online buyers preferred buying from international e-commerce shops when local markets do not offer their desired products and services. Some of the most visited e-commerce sites include Amazon, Walmart, and eBay, and AliExpress expect a lot of online consumers.