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Welcome to Bitrix 24 CRM

You can use the self-hosted version of Bitrix24 to run on your server. You get full control over data, source code access, and additional tools, such as helpdesk and e-learning, as well as integration and customization options.

Connect with your customers wherever they are

  • Reach customers across every channel: telephone, email, live chat, and social media
  • Get real-time notifications when customers interact with your business
  • Measure the effectiveness of your customer communication and find the best time and channel to reach out to your customers

Get real-time reports and insights

  • Make smarter business decisions with powerful, real-time analytics
  • Measure and manage your organization’s territory-wide sales performance
  • Track key performance indicators, including current trends and future predictions

Why implement a CRM solution?

CRM solutions increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and letting you focus on building and maintaining the customer relationships that matter. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimising your operating processes or making the most of your customer relationships or sales leads.

Email your contacts in bulk (for free!), and capture new leads in your sleep.

Create personalized emails in bulk to nurture your relationships with contacts and customers. It’s easy when you use the same tool for email and contact management.

Manage your online ads for free, and add landing pages and forms to your website to convert visitors into qualified business leads — no coding required. 

And with built-in reporting, monitor the number of new contacts you’re capturing, and keep track of all the tasks and activities that make up your relationships with customers.

Crm Bitrix

Marketing: Improve your customers’ journey

Generate multichannel marketing campaigns, nurture sales-ready leads, and align your sales and marketing teams with planning and tracking tools that integrate with your existing apps and services.

Foster leads

  • Run multichannel campaigns featuring email marketing, web content, and events.

  • Target matched audiences based on LinkedIn interactions using Dynamics 365 Connector for LinkedIn Lead Gen Forms.

  • Personalise the buyer experience by customising customer journeys based on user engagement.

Make better decisions

  • Gain insights into your brand reputation and market through real-time data analysis.

  • Prioritise leads using multiple lead scoring models.

  • Build custom dashboards to analyse the data that matters most to your business.

Adapt quickly

  • Automate processes for better service engagement experiences.

  • Use artificial intelligence (AI) to guide your business decisions and drive innovation.

  • Rely on the Microsoft cloud platform to reduce operating costs and simplify deployment across your infrastructure.

Improve engagement

  • Let customers connect quickly and easily through multi-channel service options.

  • Use the AI of service bots to increase service availability and free your agents for more high-value interactions.

  • Resolve issues quickly using data analysis and predictive care.

Personalise your service

  • Deliver value with every interaction with a complete customer view.

  • Guide agents’ actions towards optimal outcomes using intelligent automation.

  • Create upsell or cross-sell opportunities using contextual customer data.

Streamline your customer service

  • Improve service based on survey feedback, discussion forums, and social listening.

  • Onboard new agents quickly with in-app learning options.

  • Optimise your service staff by allocating resources based on service trends that you can monitor in real time.

Here’s how CRM can benefit your business

Email Crm
World’s #1 CRM

Integrated platform, AI, app development, best in class apps

Single Source of Truth

Connect sales, service, marketing, commerce, and IT, personalise experiences.

Fast Time to Value

Ease of design and implementation at speed with high ROI

Scalable and Flexible

Solutions for any size company or industry.

Trailblazer Success and Community

96% of customers say they met or exceeded ROI expectations



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